Return Policy

We want you to be completely satisfied with your purchase. If, however, you are not fully satisfied, please contact customer service, or email us at Product may be returned within 30 days for a credit or exchange.

Refunds will be issued in the original form of payment.

For further clarification please call us at +1-87-PROGENEX


Progenex Returns
Ship Happens
925 W. 100 N., Suite E
North Salt Lake, UT 84054

Please send your package via a prepaid, traceable and insured method to help ensure a safe documented delivery. Make certain that your name, address and phone number are included. Return mailing expense is not refundable.

We will process your return to the best of our abilities. In the event that an exchange item is not available, a refund will be issued to your credit card. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling costs will be incurred. Shipping and handling fees are not refundable. Please allow 7-14 business days for your exchange or credit to be processed.

Please allow 1-2 billing cycles for the credit to appear on your statement.


Due to our quick processing of orders, it may be difficult for us to make changes to your order after it has been placed. We will do what we can to accommodate your change, if the order has not already been shipped. Any shipping costs incurred as a result of changes to the order will be charged to the customer. Please see the shipping page for shipping charges.


We make every effort to ensure that all information is correct at the time of printing. PROGENEX reserves the right to change prices printed without prior notice and to invoice at the corrected price.